We want you to love your purchase! If you're not completely satisfied, we offer a hassle-free return policy to ensure your shopping experience is smooth and worry-free.

Return Eligibility

• Items must be returned within 7 days of receipt.
• Products must be in their original, unused condition with all tags, certificates, and packaging intact.
• Custom-made or engraved items may not be eligible for return unless they arrive damaged or defective.

How to Initiate a Return

• Contact Us: Reach out to our customer support team with your order number to request a return.
• Receive Return Instructions: We will provide you with detailed steps and a return shipping label, if applicable.
• Ship the Item: Package the item securely and send it back using the provided label or your preferred shipping method.

Refund Process

• Once we receive the returned item and inspect it, your refund will be processed.
• Refunds are issued to your original payment method within 7 business days.
• Shipping fees are non-refundable unless the return is due to an error on our part.

If you have any questions about returns or need assistance, please don’t hesitate to contact our support team. We’re here to help make your return process as easy as possible! 😊

Initiating a return or exchange is quick and easy. Follow these simple steps:

Step 1: Contact Us

• Reach out to our customer support team via email, phone, or the contact form on our website.
• Provide your order number and a brief explanation of why you’d like to return or exchange the item.

Step 2: Receive Return Instructions

• Once your request is reviewed, we’ll send you detailed return instructions.
• If applicable, you’ll also receive a prepaid return shipping label for your convenience.

Step 3: Prepare Your Item

• Ensure the item is in its original, unused condition, with all tags, certificates, and packaging intact.
• Securely package the item to prevent damage during shipping.

Step 4: Ship the Item

• Send the item back using the provided shipping label or a reliable courier service of your choice.
• Keep your shipping receipt for tracking purposes.

Step 5: Processing the Return/Exchange

• Once we receive and inspect the returned item, we will process your refund or exchange.
• Refunds are issued to your original payment method, typically within 7 business days.

If you have any questions or concerns during the process, our customer support team is here to assist you every step of the way! 😊

While we strive to make our return process seamless, there are certain items that are not eligible for returns due to their nature or customization. These include:

Non-Returnable Items

• Custom-Made Jewelry: Items specifically designed or customized for you, including engraved pieces or bespoke jewelry.
• Final Sale Items: Products marked as "final sale" or "non-returnable" at the time of purchase.
• Used or Damaged Items: Items that have been worn, altered, or returned without original packaging, tags, or certificates.
• Earrings: For hygiene reasons, earrings may not be eligible for returns unless defective or damaged upon arrival.

Exceptions

• If a non-returnable item arrives damaged or defective, please contact our customer support team immediately. We’ll work with you to resolve the issue with a replacement or repair.

If you have any questions about the return eligibility of a specific item, don’t hesitate to reach out to us before making your purchase. We’re here to help! 😊

Refunds are processed promptly to ensure a smooth experience for our customers. Here’s how the refund timeline works:

Refund Timeline

1. Inspection Period:
   Once we receive your returned item, it will be inspected to ensure it meets our return policy criteria. This process typically takes 2–3 business days.
2. Refund Processing:
   After the inspection is complete, we will initiate the refund to your original payment method. This process usually takes an additional 1–2 business days.
3. Bank Processing Time:
   Depending on your payment provider, it may take 5–10 business days for the refunded amount to appear in your account.

Total Time:

In most cases, you can expect your refund to be fully processed within 7–15 business days from the date we receive your return.

Important Notes:

• Refunds are issued to the original payment method only.
• Any shipping fees paid at the time of purchase are non-refundable unless the return is due to an error on our part.

If you have questions about your refund status, our customer support team is always ready to assist! 😊

We offer a variety of secure payment options to make your shopping experience convenient and seamless. Below is a list of the payment methods we accept:

Credit & Debit Cards

• Visa
• MasterCard
• American Express
• Discover

Online Payment Platforms

• PayPal
• Apple Pay
• Google Pay

Bank Transfers

• Direct bank transfers are available for larger orders or custom jewelry purchases. Contact our support team for details.

Financing Options

• We partner with trusted financing providers to offer installment payment plans for eligible customers. More information is available at checkout.

Gift Cards & Store Credits

• You can use our store-issued gift cards or credits as a payment method. Simply enter your gift card code during checkout.

Is My Payment Information Secure?

Yes, your payment information is protected using industry-standard encryption and secure payment gateways. We do not store your payment details to ensure your safety and privacy.

If you have questions about our accepted payment methods or experience any issues during checkout, please reach out to our customer support team. We're here to help! 😊

Yes, your payment information is completely secure when you shop with us. We prioritize your privacy and use advanced security measures to ensure a safe and seamless shopping experience.

Security Features We Use:

• Encryption: All transactions are processed through SSL (Secure Socket Layer) encryption, which protects your personal and financial information from unauthorized access.
• Secure Payment Gateways: We partner with trusted and industry-leading payment processors to handle all transactions securely.
• PCI Compliance: Our website adheres to the Payment Card Industry Data Security Standards (PCI DSS) to ensure your payment data is handled responsibly.

Additional Measures:

• No Data Storage: We do not store your credit card or payment information on our servers to further protect your privacy.
• Fraud Prevention: Our system actively monitors for any unusual activity to prevent fraudulent transactions.

If you have any questions or concerns about payment security, please don’t hesitate to contact our support team. Your trust and safety are our top priorities! 😊

Keeping your diamond jewelry clean ensures it maintains its brilliance and sparkle for years to come. Follow these simple steps to safely clean your pieces at home:

Step 1: Prepare a Cleaning Solution

Mix a few drops of mild dish soap with warm water in a small bowl. Avoid using harsh chemicals like bleach or ammonia.

Step 2: Soak the Jewelry

Place your diamond jewelry in the solution and let it soak for 10–15 minutes. This helps loosen dirt and oils.

Step 3: Gently Brush the Jewelry

Use a soft-bristle toothbrush to gently scrub the diamonds and metal. Pay special attention to crevices where dirt tends to accumulate.

Step 4: Rinse Thoroughly

Rinse the jewelry under lukewarm running water to remove any remaining soap. Be sure to close the sink drain to avoid accidents.

Step 5: Dry and Polish

Pat the jewelry dry with a lint-free cloth. For extra shine, gently buff it with a microfiber cloth.

Additional Tips:

• Avoid ultrasonic cleaners for fragile or antique pieces, as they may loosen settings.
• Store your jewelry separately in a soft pouch to prevent scratches.
• For professional cleaning, visit a jeweler at least once a year.

By following these steps, your diamond jewelry will retain its stunning brilliance and remain as beautiful as the day you bought it! 😊

Yes, we offer professional jewelry repair services to help keep your treasured pieces in perfect condition. Whether your jewelry requires minor adjustments or more extensive repairs, our expert craftsmen are here to assist.

Our Repair Services Include:

• Ring Resizing: Adjust your ring to fit comfortably.
• Stone Replacement: Replace missing or damaged diamonds and gemstones.
• Prong Repair: Strengthen or replace prongs to secure your stones.
• Cleaning and Polishing: Restore the original brilliance of your jewelry.
• Chain and Clasp Repairs: Fix broken chains, bracelets, or clasps.
• Reconstruction of Antique Pieces: Preserve the beauty and integrity of heirloom items.

How to Get Your Jewelry Repaired:

1. Contact Us: Reach out to our customer service team to describe the issue.
2. Inspection: Ship or bring your jewelry to us for a professional evaluation.
3. Repair Quote: We’ll provide a detailed quote for the repair work.
4. Approval and Repair: Once approved, our skilled team will begin the repair process.

Turnaround Time:

Repairs typically take 1 business days, depending on the complexity of the work. We’ll keep you informed throughout the process.

Lifetime Warranty on Repairs:

All repairs come with a lifetime warranty, ensuring your jewelry remains in excellent condition for years to come.

If you have any questions or need assistance with a repair, feel free to contact our support team. We’re here to help restore the sparkle to your cherished pieces! 😊

To ensure your jewelry stays in pristine condition and avoid potential damage or loss of gemstones, it’s important to have your pieces inspected regularly. Here’s what we recommend:

Routine Inspection Schedule

• Every 6 Months
  Bring your jewelry in for a professional inspection twice a year to check for loose stones, worn prongs, or other signs of wear that may require repair.
• After Significant Events
  If your jewelry has been exposed to physical impact, harsh chemicals, or extreme conditions, have it inspected immediately to ensure there’s no damage.

What Does an Inspection Include?

During a professional inspection, a jeweler will:

• Examine prongs and settings to ensure stones are secure.
• Check for cracks, scratches, or other damage to metals and gemstones.
• Test clasps, chains, and hinges for functionality.
• Provide cleaning and polishing for maximum brilliance.

Why Regular Inspections Matter

Regular inspections help prevent small issues from becoming costly repairs. They also preserve the beauty, safety, and value of your jewelry over time.

If you have any concerns about your jewelry or want to schedule an inspection, feel free to contact our team. We’re here to help you keep your cherished pieces in excellent condition! 😊

Yes, we offer professional ring resizing services to ensure your ring fits perfectly, even after purchase. Our skilled jewelers can resize most rings, whether they need to be made larger or smaller.

How Ring Resizing Works

• Sizing Down: If the ring is too large, we remove a small portion of the metal and reconnect it seamlessly.
• Sizing Up: If the ring is too small, we can stretch it slightly or add additional metal to increase its size.

Rings Eligible for Resizing

• Most gold, platinum, and silver rings can be resized.
• Rings with simple settings are typically easier to resize.

Rings That May Not Be Eligible

• Eternity Bands: Rings with gemstones encircling the entire band.
• Certain Materials: Tungsten, titanium, and some other non-precious metals cannot be resized.
• Delicate Designs: Intricate or heavily engraved rings may require special attention.

How to Request Resizing

1. Contact our customer service team with your order number and resizing request.
2. We will provide instructions on how to send your ring to us.
3. Once we receive the ring, our jewelers will inspect it and confirm whether resizing is possible.

Turnaround Time

Ring resizing typically takes 1 business days, depending on the complexity of the design.

Cost of Resizing

• Resizing may be free for a limited time after purchase (e.g., 30 days).
• After this period, resizing fees will apply, which vary based on the material and complexity.

If you’re unsure about your ring size or have any questions about resizing, feel free to reach out to us. We’re here to help you get the perfect fit! 😊